Refund & Exchange Policy

Refund & Exchange Policy

At SmartCubes, your satisfaction is our priority. Because we work with a global fulfillment partner (CJ Dropshipping), our refund and exchange process follows the guidelines below.

How to Submit a Claim

Email support@smartcubes.us with your order number, a description of the issue, and photos or video as evidence. We respond within 1–2 business days.

What We Cover

📦 Item Not Received

  • USA: No arrival within 45 days — full refund or free resend.
  • International: No arrival within 60 days — full refund or free resend.
  • If tracking shows “Delivered” but item not received, a post office non-delivery certificate is required.

💥 Item Arrived Damaged

  • Significantly damaged (broken, unusable): Full refund or free replacement — evidence required within 30 days of delivery.
  • Minor damage (cosmetic, does not affect function): Partial refund or replacement part — evidence required within 30 days.

❌ Wrong Item Sent

Correct item resent at no cost or full refund. Submit photo evidence within 30 days of delivery.

⚠ Quality Defect

Product stops working within 30 days due to manufacturing defect: full replacement or refund. Evidence required.

What We Do Not Cover

  • Change of mind or no longer wanting the item
  • Customer-caused damage (drops, misuse, liquid damage)
  • Incorrect shipping address provided at checkout
  • Customs duties or import taxes
  • Claims submitted after the eligible time window

Exchange Policy

We do not process physical returns. All approved exchanges are resolved as:

  1. Free resend of the correct or replacement item
  2. Store credit added to your SmartCubes account
  3. Full or partial refund to your original payment method

Refund Processing Time

  • Refunds: 5–10 business days to original payment method
  • Store credit: Applied within 24 hours
  • Resends: Dispatched within 3–5 business days with tracking

⭐ VIP Gold Members

VIP Gold members receive priority claim processing — reviewed within 24 hours and fast-tracked.

Contact

Email: support@smartcubes.us  |  Hours: Mon–Fri, 9am–6pm EST