Refund & Exchange Policy
At SmartCubes, your satisfaction is our priority. Because we work with a global fulfillment partner (CJ Dropshipping), our refund and exchange process follows the guidelines below.
How to Submit a Claim
Email support@smartcubes.us with your order number, a description of the issue, and photos or video as evidence. We respond within 1–2 business days.
What We Cover
📦 Item Not Received
- USA: No arrival within 45 days — full refund or free resend.
- International: No arrival within 60 days — full refund or free resend.
- If tracking shows “Delivered” but item not received, a post office non-delivery certificate is required.
💥 Item Arrived Damaged
- Significantly damaged (broken, unusable): Full refund or free replacement — evidence required within 30 days of delivery.
- Minor damage (cosmetic, does not affect function): Partial refund or replacement part — evidence required within 30 days.
❌ Wrong Item Sent
Correct item resent at no cost or full refund. Submit photo evidence within 30 days of delivery.
⚠ Quality Defect
Product stops working within 30 days due to manufacturing defect: full replacement or refund. Evidence required.
What We Do Not Cover
- Change of mind or no longer wanting the item
- Customer-caused damage (drops, misuse, liquid damage)
- Incorrect shipping address provided at checkout
- Customs duties or import taxes
- Claims submitted after the eligible time window
Exchange Policy
We do not process physical returns. All approved exchanges are resolved as:
- Free resend of the correct or replacement item
- Store credit added to your SmartCubes account
- Full or partial refund to your original payment method
Refund Processing Time
- Refunds: 5–10 business days to original payment method
- Store credit: Applied within 24 hours
- Resends: Dispatched within 3–5 business days with tracking
⭐ VIP Gold Members
VIP Gold members receive priority claim processing — reviewed within 24 hours and fast-tracked.
Contact
Email: support@smartcubes.us | Hours: Mon–Fri, 9am–6pm EST